If you can’t find the answer to your question below, please contact us at info@wel-bioaps.com or use our contact form.

How much does shipping cost?

Your shipping costs will be calculated at checkout. You will be responsible for any additional costs, including customs clearance.

What services do you offer?

We provide scientists and researchers access to a range of custom-made monoclonal antibodies (mAbs), oligonucleotides, peptides, proteins and enzymes. You can learn more about each service by clicking the link.

How do I place an order with you?

Placing an order is easy with our dedicated ordering portal. If you know what you want, visit our product pages to start the process. If you would prefer to place your order over the telephone or by email, that’s fine too. Please call us on +41 (0) 41 725 05 60 or email orders@wel-bioaps.com. You can learn more about our services by visiting the relevant page.

What countries do you supply?

We work with scientists and researchers across the globe to help maximise research efficiency, improve standards and support breakthroughs in pharmaceuticals, biotechnology and academia. If you are interested to learn more about how our range of custom-made monoclonal antibodies (mAbs), oligonucleotides, peptides, proteins and enzymes can support your work, please click on the links or email us at info@wel-bioaps.com.

Will I need to pay any tax or duty to import my products?

Your shipping costs will be calculated during the ordering process and you will be responsible for any additional costs, including customs clearance.

How long does it take to receive my products?

All Wel-bioAps products are custom-made to your requirements and timescales will vary depending on the complexity of your order. Once you have placed your order with us, we will keep you updated on the status of your order via our dedicated ordering portal.

What happens if I don’t receive my products?

If your products have not arrived within 10 working days of you receiving a confirmation of
despatch, please contact us at info@wel-bioaps.com.

How do I cancel my order?

You have up to 72 hours to cancel your order with us. Please contact us via our dedicated ordering portal as soon as possible to let us know.

I’m not happy with my products. What do I do?

We aim to provide the best customer service possible. If you are concerned or unhappy with the service you have received, please contact us at info@wel-bioaps.com and we will respond as soon as possible.

Who can order your products?

Our range of antibodies, oligonucleotides, peptides and custom-cloned proteins are specialist products that are only available to qualified and experienced researchers.

I would like to order a product not listed on your website. Can you help?

If you have specific research needs that are not covered by the products available, please contact us at info@wel-bioaps.com. One of our scientists will be in touch to discuss your research requirements.

I’d like to talk to someone to get their advice. Is this possible?

The best way to get our advice is by emailing us with your question at info@wel-bioaps.com and our knowledgeable team will do their best to help.

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